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Refund and Returns Policy

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Return and Refund Policy

At DJ Joshi WebLearn, we aim to provide high-quality digital marketing courses to our customers. However, we understand that there may be instances where you may seek a refund or return for your purchase. Please review our return and refund policy below to understand our practices.

1. Digital Products

All our courses are digital products. Once access is granted after a successful purchase, the sale is considered final, and we generally do not offer refunds due to the nature of digital content. However, we strive to ensure customer satisfaction and will review requests for refunds on a case-by-case basis under certain conditions.

2. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

  • Technical Issues: If you experience technical problems that prevent you from accessing or using the course content, and we are unable to resolve the issue within a reasonable time.
  • Incorrect Purchase: If you accidentally purchased the wrong course and notify us within 48 hours of the purchase, you may be eligible for an exchange or refund.
  • Course Not as Described: If the course content significantly differs from the description provided on our website.

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

  • Change of Mind: We do not provide refunds if you simply change your mind after purchasing a course.
  • Partial Use: If you have accessed or completed a significant portion of the course, refunds are not applicable.
  • Incompatibility: We are not responsible for compatibility issues with your device or browser.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact us at deepak.dj2009@gmail.com with your order details and a brief explanation of why you are requesting a refund.
  2. We will review your request within 5 business days and notify you of our decision.
  3. If approved, the refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.

5. Course Exchanges

If you wish to exchange your course for a different one, you can request an exchange within 7 days of purchase. The new course must be of equal or lesser value than the one originally purchased. Please contact [support@djjoshiweblearn.online] to arrange the exchange.

6. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to reach out to our support team:

Email: deepak.dj2009@gmail.com